Head of Agency Recruitment & Activity Management

Position Objective:

• Formulate strategy and plan, policies and structure, and procedures & process flow in all aspects of recruitment including attract & on-board, licensing, early-stage training, 3 months activation & activity management.
• Overall objective is to recruit new agents and leaders to meet company business objective (KPIs) including new business premium, active rate, and number targets.
• Aspiration is that ‘Recruitment and Activation’ is an USP in our business operating model.

Roles and Responsibilities:

• Develop strategy, initiatives and action plan as required. Capable to build presentation slides, communicate effectively on its content & purpose, and achieve buy-in from stakeholders.
• Develop end to end recruitment process and system
• Work with agency partners/leaders to formulate growth plan and to deliver & meet company objectives/ KPIs.
• Work with Training Domain to develop & provide recruitment and activation related needs including go-to-market recruitment pitch, recruiter skills training, both new agent and leader early-stage activation training, etc.
• Work with quality related functions to ensure quality candidates and process implementation. Develop, set up and execute policies, guidelines, structure, and system as necessary.
• Work with agency administration, ensure quality application process (from candidates) and good system recording.
• Develop and participate in overall MBAL CRM initiative with digital on-boarding & recruitment (E-Erec), e-learning (AMA), early-stage activation process, lead management, etc.
• Identify issues/problems and provide solutions/recommendations when needed.
• Set clear tasks/ KPIs for each functional staff. Provide good managerial skills and knowledge & experience transferred. Measure and evaluate staff performance professionally and clearly.
• Other relevant assignments directed by senior management.

• Education: BA, social graduates would be preferred
• Experience: Minimum 5 years’ experience in life insurance industry with strong knowledge in agency business operating model, Strong industry network.
• Certification/ license: Not required.
• Software and presentation skills: High knowledge on Microsoft Excel and Power point
• Characteristics and personality:
• Proactive and able to manage upwards both for Vietnam and Hong Kong office.
• Mature, Open-mind, Continuous learning, teamwork, respect, people-person.