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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • International Travel Opportunity
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

1. Job Purpose

As a tele-sales team leader, you will be responsible for setting weekly and monthly sales targets, training new tele-sales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.

Job Requirement

2. Key Responsibilities

  • Meeting with senior managers to discuss tele-sales strategies.
  • Training junior tele-sales staff.
  • Implementing tele-sales strategies.
  • Managing the tele-sales team and assisting junior staff.
  • Monitoring the performance of tele-sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints
  • Compiling and presenting reports

3. Qualification and Experience

  • Qualification: Bachelor’s degree in marketing, human services or similar field
  • Experience: Previous experience working as a tele-sales leader; Experience in insurance tele-sales preferred

  4. Competencies

  A. Behavioral:

  • Communication: Proactively draws up and distributes information, anticipating readers’ reaction
  • Cooperative attitude: Promotes team spirit and solidarity and actively seeks cooperation, both inside and extending beyond the team itself.
  • Customer orientation: Anticipates customers’ wishes, goes the extra mile and is regarded as a constructive business partner.
  • Result orientation: Makes use of every opportunity to surpass the anticipated results and also encourages others accordingly.
  • Learning capabilities: Seeks and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates others to learn.
  • Strategic thinking: Charts course within own professional area and provides ideas for the direction and development of the organization.
  • Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works out systems or procedures that make it easier to achieve the goals.
  • Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
  • Entrepreneurship: Develops or encourages the development of new products/services on the basis of a good insight into market developments and the company’s strengths and weaknesses.
  • Leadership: Coaches and motivates staff and involves them in the performance of the activities

B. Functional / Technical

  • Design thinking: Understands and uses human centered design methodology, leads its rollout in the organization training colleagues and other managers, able to explain to and get buy in from key stakeholders.
  • CRM/ Case Management platform: Experienced transactional CRM/ case management platform practitioner
  • Computer skills: PC literate in Windows Office (Word, Excel, PowerPoint)

5. Interpersonal Interactions

A. Internal

  • Manager of Customer service center
  • Operations Director
  • Other Operations teams and managers
  • Other MBAL domains: Marketing, Compliance & Legal, Sales (Agency, Bancassurance and other, new channels), Product Development, IT, etc.

B. External

  • Policyholders
  • msg/SAP and other software companies, agencies, MB Digital department, and other vendors and solution providers
  • Counterparts at MB, Ageas, MTL

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