JOB PURPOSE: Leverage expertise in life insurance, finance, and system functionality to develop comprehensive business requirements, ensure effective system integration, and support solution implementation. The role involves collaborating with stakeholders to define needs, analyze gaps, and propose tailored solutions. Additionally, providing ongoing support, training, and troubleshooting to optimize system performance and user satisfaction.
JOB REQUIREMENTS:
- Utilize knowledge of life insurance, finance, and current system functions to create Business Requirements Documents (BRD).
- Analyze and consult with users to develop requirements or address issues, define the scope of work, and propose possible solutions.
- Support the creation of test plans, and conduct integration testing and user acceptance testing (UAT).
- Contribute to resolving general system issues.
- Provide on-site training to users on basic functional components.
- Participate in research and analysis to conduct FIT/GAP analysis, identifying differences between user requirements and current system functionality.
- Analyze data to identify system solutions in line with business requirements.
- Coordinate root-cause analysis, respond to daily system inquiries, and address encountered issues.
- Support the daily operation and management of applications.
- Basic knowledge of databases: HANA, MSSQL, or MySQL.
- Basic knowledge of system architecture and system data.
- Understand inter-system communication applications and external system interfaces.
- Ability to use mock-up design tools like Pencil, Draw.io, etc.…
